Job Description
Start date: asap End date: 6-months contract (with the chance for extension) Workload: 60% Contract Type: Contracting Location: Basel Your tasks: Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive) Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding Install, configure, and maintain hardware and software according to company standards Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow) Perform root cause analysis and escalate complex issues to Level 3 teams when required Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting) Ensure compliance with IT security policies, data protection, and audit requirements Maintain documentation for procedures, configurations, and troubleshooting guides Assist in IT projects such as system upgrades, migrations, and rollout of new tools Provide user training and guidance on best practices and security awareness Your Profile: 5–6 years of experience in IT Support / Desktop Support / End User Computing role Windows 10/11, basic Linux/macOS (optional) Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Microsoft Active Directory and Azure AD (Entra ID) Basic networking concepts (DNS, DHCP, TCP/IP, VPN) Experience with endpoint management tools (Intune or similar) Familiarity with ITSM tools and ticketing processes (ITIL framework or similar ) Strong troubleshooting skills Ability to work independently and handle multiple priorities
